Practice Note 12.3A.1 — Customer Education

Issue Date Cross Reference Enquiries

Added on 18 September 201218 September 2012.

Rule 12.3A.1 Please contact Member Supervision:

Facsimile No : 6538 8273
E-Mail Address:

1. Introduction

1.1 This Practice Note provides guidance on the information that a Trading Member should provide to its Internet Trading customers.

2. Information, Guidance and Training

2.1 A Trading Member should provide its Internet Trading customers with adequate information, guidance and training with respect to the areas below.
2.2 Prohibited trading practices, which refer to trading practices prohibited under these Rules, the Act or other Singapore laws.
2.3 Potential limitations and risks of Internet Trading, which include:—
(a) possibility of delays in order transmission and confirmation of order execution, and what to do in case of such delays;
(b) not being able to withdraw erroneous orders in time due to the speed of electronic trading; and
(c) danger of unauthorised access to a customer's internet account and recommended preventive security measures in relation to matters such as the protection of passwords and leaving an on-line screen unattended.
2.4 System functionalities and order management procedures, which include:—
(a) system access requirements;
(b) how to place, modify and withdraw orders;
(c) types of trading controls e.g. types of error-prevention alerts and how to interpret system alerts;
(d) types of credit controls e.g. types of trading limits; and
(e) types of orders e.g. Good till Cancelled and All or None.
2.5 Market conventions, which include:—
(a) board lot size;
(b) minimum bid size;
(c) convention for price quotation of different securities; and
(d) corporate actions and their effect on prices.

Added on 18 September 201218 September 2012.